Refund and returns

Changed your mind? You can return most items.

Returning an item

  • As a consumer in the EU you may withdraw from a distance purchase within 14 days of receiving it.
  • Items must be unworn, unwashed and with their tags.
  • Contact customer care to start a return.

What cannot be returned

Customized kits and items marked as non-returnable on the product page are made for you and cannot be returned unless they are faulty.

This page is a draft: the exact return window, who pays the return shipping and the refund timing are confirmed before launch.